At f9game, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains what data we collect when you use our platform, why we collect it, how it is stored and protected, who we may share it with, and what rights you hold as a data subject. Please read this document carefully — it forms part of your agreement with f9game.
Key commitments f9game makes to every player regarding personal data. Full details are in the policy sections below.
All personal data collected by f9game is stored on encrypted servers protected by industry-standard security controls. We apply access restrictions so that only authorised personnel can access player data, and only where strictly necessary for their role.
f9game does not sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely for the purposes described in this Privacy Policy — running a licensed gaming platform and keeping your account safe and compliant.
You have the right to access the personal data f9game holds about you, to request corrections, and in certain circumstances to request deletion. Submit a data request any time by contacting our support team. We aim to respond to all data requests within 30 days.
As an internationally licensed operator, f9game is required to collect and retain certain player data in accordance with our licensing obligations and applicable anti-money laundering regulations. We share data with regulators only when legally required to do so.
f9game uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for the platform to function.
f9game sends promotional communications only to players who have opted in to receive them. You can withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. Opting out of marketing does not affect your account access.
This Privacy Policy applies to all personal data processed by f9game in connection with the online casino and sports betting platform operated at https://f9game.club and all associated mobile interfaces (collectively, the "Platform"). It applies to all registered players, prospective registrants, and visitors to the Platform regardless of their location.
f9game is committed to handling your personal information in a manner that is transparent, lawful, and respectful of your rights. We collect only what is necessary, retain it only for as long as is required, and protect it using appropriate technical and organisational measures.
By registering an account on f9game or by continuing to use the Platform after the effective date of this policy, you acknowledge that you have read and understood how f9game processes your personal data. If you do not agree with this policy, you should not use the Platform.
Plain-language summary: This policy tells you exactly what data f9game collects about you, why it is collected, and what your rights are. If you have any questions, our support team is available 24/7.
For the purposes of applicable data protection legislation, f9game is the data controller in respect of personal data collected and processed through the Platform. f9game operates under an international gaming licence and is bound by the data protection requirements associated with that licence.
If you have any queries about how your personal data is handled, or if you wish to exercise any of your data subject rights described in this policy, please contact our Data Protection team via the contact details set out in Section 15 of this policy.
f9game collects the following categories of personal data in the course of providing and operating the Platform:
Full legal name, date of birth, gender, nationality, and government-issued identity document details (such as CNIC number, passport number, or driving licence number). This data is collected during account registration and KYC (Know Your Customer) verification.
Email address, mobile phone number, and residential address. This is required to create and maintain your account, send transaction confirmations, and communicate important account notifications.
Bank account details, JazzCash or EasyPaisa account numbers, card details (where applicable), transaction history including deposits, withdrawals, and wagering activity. f9game does not store full card numbers — card payment processing is handled by PCI-DSS compliant payment service providers.
IP address, device identifiers, browser type and version, operating system, time zone settings, and session logs. This data is collected automatically when you access the Platform.
Game history, betting activity, session duration, pages visited, and interaction patterns on the Platform. This data is used to personalise your experience, to detect problem gambling indicators, and to improve our services.
Records of communications you send to f9game via live chat, email, or any other channel, including support tickets and complaint records.
Note on special category data: f9game does not intentionally collect special category personal data (such as health data or biometric data) unless specifically required by our responsible gaming obligations or legal requirements, in which case it will be collected and processed only with your explicit consent or as permitted by applicable law.
f9game collects personal data through the following means:
The table below summarises the primary purposes for which f9game processes your personal data and the legal basis relied upon for each purpose.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your f9game account | Performance of contract |
| Processing deposits, withdrawals, and wagers | Performance of contract |
| KYC identity verification and age verification | Legal obligation / Legitimate interests |
| Anti-money laundering (AML) compliance | Legal obligation |
| Fraud detection and platform security | Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interests |
| Customer support and complaint handling | Performance of contract / Legitimate interests |
| Sending promotional communications (opted-in players only) | Consent |
| Improving and personalising the Platform | Legitimate interests |
| Regulatory reporting to licensing authority | Legal obligation |
f9game does not sell your personal data. We may share your data with the following categories of third parties, only to the extent necessary for the stated purpose:
All third parties with whom f9game shares personal data are required to handle it in accordance with applicable data protection standards and are contractually prohibited from using your data for any other purpose.
f9game retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law.
As a general guide:
Where data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
f9game implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a data breach that is likely to affect your rights and freedoms, f9game will notify you and the relevant regulatory authority in accordance with our obligations under applicable data protection law, without undue delay.
Your responsibility: You are responsible for keeping your f9game login credentials confidential. Never share your password with anyone. If you suspect unauthorised access to your account, contact f9game support immediately via live chat.
f9game uses cookies and similar technologies (such as local storage and session tokens) on the Platform. The types of cookies used are as follows:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session cookies | Maintain your login session, enable core Platform functionality, process transactions | No — required for the Platform to operate |
| Preference cookies | Remember your language, display settings, and other preferences | Yes — via browser settings |
| Analytics cookies | Understand how players use the Platform to improve performance and user experience | Yes — via browser settings |
| Security cookies | Detect fraudulent activity, bot traffic, and protect account security | No — required for Platform security |
You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Platform. f9game does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.
Depending on your jurisdiction and the legal basis on which your data is processed, you may have the following rights in relation to your personal data:
To exercise any of the above rights, please contact the f9game Data Protection team at [email protected] or via live chat. We will respond to your request within 30 days. We may require proof of identity before processing certain requests.
f9game's services are strictly intended for individuals aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.
If f9game becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe that an underage individual has registered on the Platform, please notify us immediately via our customer support team.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. f9game supports responsible gaming industry initiatives for the protection of young people.
f9game will send promotional emails, SMS messages, or in-platform notifications only to players who have explicitly consented to receive marketing communications during registration or subsequently through their account settings.
Marketing communications from f9game may include information about new games, promotions, bonuses, tournaments, and platform updates. The frequency and content of such communications will vary based on your preferences and activity on the Platform.
You may withdraw your consent to marketing communications at any time by:
Opting out of marketing communications will not affect your ability to receive essential transactional communications related to your account (such as deposit confirmations, withdrawal notifications, and security alerts).
f9game operates as an internationally licensed platform and may process or store personal data in countries other than Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection, f9game ensures appropriate safeguards are in place, such as contractual clauses requiring the recipient to protect the data to the same standard as required under the applicable data protection framework of our licensing jurisdiction.
By using the f9game Platform, you acknowledge that your personal data may be transferred and processed in countries outside Pakistan for the purposes described in this policy.
f9game may update this Privacy Policy from time to time to reflect changes in our data practices, our services, or applicable legal requirements. Material changes will be communicated to registered players via email to the address on file and/or via a prominent notice on the Platform prior to the change taking effect.
The effective date at the top of this document indicates when the current version came into force. We encourage you to review this policy periodically. Continued use of the f9game Platform after a policy update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by f9game, please contact us through any of the following channels:
When submitting a data subject request by email, please include your registered f9game username and a description of your request. We may ask you to verify your identity before processing access, correction, or deletion requests.
f9game — https://f9game.club — Serving Pakistani players across Karachi, Lahore, Islamabad, Faisalabad and beyond. 21+ only. Play responsibly. Gambling involves financial risk.